LAS VEGAS (KLAS) — Harry Reid is among the prime airports for passenger satisfaction, in keeping with knowledge from a brand new research.
Greater than 10 million individuals handed via the Transportation Security Administration (TSA) checkpoints at North American airports over Labor Day weekend this yr, in keeping with the TSA.
That was greater than a 3% soar from the identical four-day interval in 2024.
Regardless of these excessive traveler numbers and crowded terminals, satisfaction with North American airports is enhancing, in keeping with J.D. Energy.
“While the annual growth rate in passenger volume seems to be leveling off, we’re still seeing record numbers of travelers pass through the nation’s airports, and, for the most part, they are enjoying the experience,” Michael Taylor, managing director of journey, hospitality, and retail at J.D. Energy, mentioned.
The 2025 North America Airport Satisfaction Examine, launched on Sept. 17, confirmed that total passenger satisfaction scores had been up 10 factors on a 1,000-point scale, which J.D. Energy mentioned was largely pushed by enhancements in meals, beverage, and retail in addition to in ease of journey via airports.
One key discovering included that native meals and beverage manufacturers at airports elevated passenger satisfaction
Over 30,000 U.S. or Canada-based passengers stuffed out the survey to guage every airport on six passenger expertise components:
Airport accessibility (attending to the airport/leaving the airport)
Examine-in/baggage test (as relevant)
Safety test
Meals, beverage, and retail
Terminal amenities (concourses, lounges, signage, restrooms, gate areas)
Baggage declare (as relevant)
In line with the research, Harry Reid Worldwide Airport is ranked at quantity 5 within the mega airports class, scoring 619 factors on a 1000-point scale, in keeping with the research.
J.D. Energy outlined Mega airports as these with 33 million or extra passengers per yr.
The highest mega airport is listed as Minneapolis-Saint Paul Worldwide Airport, with a rating of 660. The complete listing is proven on the graph under.
Within the giant airports class, airports with 10 to 32.9 million passengers per yr, John Wayne Airport in Orange County, California, tops the listing for a second yr with a rating of 730.
Lastly, within the medium airport class, or airports with 4.5 to 9.9 million passengers per yr, Indianapolis Worldwide Airport ranked highest for a fourth yr with a rating of 713.
